77sz Privacy Policy — How We Handle Your Data

77sz is an online gaming platform that operates the website at 77sz.onl and the associated 77sz mobile application available for Android and iOS. When this Privacy Policy refers to "77sz", "we", "us", or "our", it means the operator of the 77sz platform. When it refers to "you", "your", or "Player", it means any registered user or visitor to the platform.

This Privacy Policy applies to all data collected when you visit the 77sz website, create an account, deposit PKR, play games, contact support, or interact with any feature of the 77sz app. It also applies to data collected passively — such as device identifiers and session logs — that is generated automatically when you use the platform.

We collect only the data that is genuinely necessary to run your account, process PKR transactions, and keep the platform secure. We do not collect data for the sake of it. Below is a breakdown of the main categories of information we hold:

Most of the data we hold about you is information you provide to us directly. When you fill in the registration form, submit a withdrawal request, or chat with our support team, you are actively giving us that information. However, some data is collected automatically in the background as part of normal platform operation.

• Directly from you: Registration details, identity documents, payment references, support messages, and any preferences you set in your account.
• Automatically via the platform: Session logs, IP address, device identifiers, app version, gameplay events, and navigation patterns within the app or website.
• From payment channels: When you deposit or withdraw via JazzCash, Easypaisa, Raast, Bank Transfer, or card, the payment provider may pass us a transaction reference and confirmation status. We do not receive your full payment account credentials from these providers.
• From third-party verification services: If identity verification is required, we may use a third-party service to confirm the authenticity of your submitted documents. The result is stored; the raw document may be processed by that provider under their own privacy policy.

Every piece of data we collect serves a specific purpose. We do not hold data without a clear reason. The primary purposes for which we use your personal information are described below:

• Account management: To create, maintain, and secure your 77sz account, verify your identity, and enable login and session management.
• Transaction processing: To credit PKR deposits to your wallet, process withdrawal requests, and maintain an accurate ledger of your financial activity on the platform.
• Game delivery: To serve game content, record bet and win outcomes, apply bonus credits, and maintain your game history for review and dispute resolution.
• Security and fraud prevention: To detect suspicious login activity, flag potential fraud patterns, investigate bonus abuse, and protect other players on the platform.
• Customer support: To review your support history, understand your account context, and resolve disputes or queries efficiently.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall 77sz experience — including game loading speed, app stability, and lobby navigation.
• Responsible gaming: To monitor session patterns that may indicate problem gaming behaviour and provide relevant self-management tools or prompts where appropriate.
• Promotions and notifications: To send you bonus offers, PSL cricket promotions, seasonal events, and platform updates — only where you have not opted out of such communications.

All deposits and withdrawals on the 77sz platform are processed in Pakistani Rupees (PKR) through third-party payment channels including JazzCash, Easypaisa, Raast, Bank Transfer, debit or credit cards, and other supported mobile wallets. The actual processing of your payment — including any card number, mobile wallet PIN, or bank account details — is handled entirely by the respective payment provider on their own secure infrastructure.

77sz does not store your full card numbers, JazzCash account PIN, Easypaisa login credentials, or bank account passwords at any point. What we do retain is the transactional record: the amount, the timestamp, the payment channel used, and the transaction reference number provided by the payment provider. This information is necessary to maintain your wallet balance correctly and to resolve any deposit or withdrawal discrepancies.

• Payment credentials are processed by JazzCash, Easypaisa, Raast, or your bank — not stored by 77sz.
• Transaction references are retained for wallet accuracy and dispute resolution.
• Withdrawal requests require identity verification to ensure funds return to the correct account holder.
• Deposits from third-party accounts are not accepted — your deposit channel must match your registered identity.

The 77sz website and app use cookies and similar lightweight tracking technologies to keep the platform functional, secure your session, and understand how players navigate the lobby. We use these tools with restraint — our focus is on essential operation and security, not on building invasive behavioural profiles.

• Session cookies: These are temporary and expire when you close the browser or app. They keep you logged in during a session and maintain your wallet state between game launches.
• Security cookies: Used to detect unusual login patterns, flag concurrent sessions from different devices, and protect your account from unauthorised access.
• Preference cookies: Store your lobby settings, notification preferences, and display language choice so you do not have to reset them each visit.
• Analytics cookies: Aggregate, anonymised data about which games are most played, how long sessions last on average, and where players drop off in the registration flow. This data is used to improve the platform and is not linked to individual identities.

You can manage cookie preferences through your browser settings. Note that disabling essential session cookies will prevent the platform from functioning correctly — you will not be able to stay logged in or place bets without session cookies active.

We do not sell, rent, or trade your personal data to any third party for commercial gain. This is a firm commitment. The only circumstances under which your data is shared with external parties are those strictly necessary for platform operation or required by law:

• Payment processors: JazzCash, Easypaisa, Raast, your bank, or card network receive only the transaction details needed to complete your deposit or withdrawal. They operate under their own privacy policies.
• Identity verification providers: If you submit identity documents for withdrawal verification, a third-party verification service may process the document image to confirm its authenticity. The outcome is shared with 77sz; the document handling is governed by that provider's data practices.
• Game content providers: The studios whose games appear in the 77sz lobby may receive anonymised session identifiers to support game integrity and RNG auditing. They do not receive your name, contact details, or PKR balance.
• Technical infrastructure providers: Cloud hosting and CDN services that power the 77sz platform infrastructure may process data incidentally as part of serving the application. These providers are contractually bound to handle data securely and not to use it for their own purposes.
• Legal and regulatory requirements: If we receive a valid legal request or are required by applicable law to disclose information, we will comply. We will notify you where we are legally permitted to do so.

We keep your data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the reason it was collected:

• Account and registration data: Retained for the lifetime of your account and for a minimum of two years after account closure, for dispute resolution and fraud prevention purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to support financial record-keeping and any potential disputes.
• Game history: Bet records and session logs are retained for a minimum of two years. After this period they may be anonymised and retained in aggregate form for statistical analysis.
• Support communications: Live chat transcripts and support ticket records are retained for two years after the ticket is closed.
• Identity verification documents: Document images submitted for verification are deleted after the verification process is complete, unless a longer retention period is required for fraud investigation purposes.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we respect your communication preferences even if you later re-register.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. We do not hold data beyond its useful purpose.

You have genuine rights over the personal data we hold about you. These are not just legal formalities — we take them seriously and our support team is equipped to handle data rights requests promptly.

To exercise any of these rights, contact the 77sz support team through in-app live chat. We aim to respond to all data rights requests within 14 calendar days. Complex requests may take up to 30 days, in which case we will keep you informed of progress.

The 77sz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and accounts flagged as potentially belonging to minors are suspended pending verification.

If you are a parent or guardian and believe your child has created a 77sz account or submitted personal data to the platform, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data without delay.

Protecting your personal data and PKR wallet from unauthorised access is one of our highest operational priorities. We apply multiple layers of technical and procedural security controls across the 77sz platform:

• TLS encryption: All data transmitted between your device and the 77sz servers is encrypted using TLS. This includes login credentials, wallet transactions, and support communications.
• Password hashing: Your account password is never stored in plain text. It is processed using industry-standard one-way hashing before storage, meaning even 77sz internal staff cannot read your password.
• Session management: Login sessions are time-limited and invalidated on logout. Suspicious concurrent sessions from different IP addresses trigger automatic security alerts.
• Access controls: Internal access to player account data is restricted by role. Customer support staff can see what is necessary to assist you; they cannot see your payment credentials or unmasked financial data beyond transaction references.
• Fraud monitoring: Automated systems monitor deposit patterns, withdrawal requests, and login activity for indicators of account compromise or fraudulent activity.
• App security: The 77sz Android APK and iOS app are built with application-level protections against common mobile threats including root/jailbreak detection and certificate pinning.

No system is completely immune to security incidents, and we cannot guarantee absolute security. However, we review and update our security practices regularly and take prompt action to investigate and address any reported vulnerabilities.

We may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we will notify registered players through the in-app notification system.

Continued use of the 77sz platform after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.